Privacy Policy

1. Introduction

Hakware ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our security management platform.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy complies with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPI), and other applicable data protection legislation.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, contact support, or submit a form on our website. This includes your name, email address, phone number, company name, and job title.

We automatically collect certain technical information when you use our platform, including IP addresses, browser type, operating system, referring URLs, and usage patterns. This is used to maintain and improve the platform.

Within the Hakware security platform, we process security data about your organisation's infrastructure as part of delivering our services. This data is processed on your behalf and remains your property at all times.

3. How We Use Your Information

We use your personal information to provide and maintain our services, process transactions, send service-related communications, respond to your inquiries, and improve our products.

Security data processed within the platform is used solely to deliver the contracted security management services. It is never used for marketing, shared with third parties, or retained beyond the agreed service period.

We may use aggregate, anonymised statistical data for improving our platform and for marketing purposes — such data contains no personally identifiable information.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our platform, subject to confidentiality obligations.

We may disclose information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Hakware, or protect the safety of users.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

As a security company, we hold ourselves to the highest standards of data protection. Our platform undergoes continuous security testing using Hakware's own tools.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. You may also have the right to data portability and to object to certain processing.

To exercise any of these rights, please contact us at info@hakware.com. We will respond within 30 days.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Customer account data is retained for the duration of the service relationship plus a maximum of 12 months following termination.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services following notification constitutes acceptance of the revised policy.